DSTV IS A **** JUST LIKE BONKE GQUNU

I honestly thought I was dealing with a reputable organization but it seems like I'm dealing with a fly by night business located in Joburg CBD, DSTV is a **** PERIOD!!!

So today I called into the contact center to follow up on my reward and it was the most disastrous day as my call was routed to a lazy imbecile by the name of Bonke Gqunu. I explained to him the reason for my call and he was checking for things that I didn't even ask for, I informed him that I am making a follow up on an escalation that was loaded by Naume Hlapa to the technical department as I still have not received my reward. This "bright spark" called Bonke tells me that I need to visit my nearest Multichoice branch to claim the reward that I claimed thru my DSTV app. I requested Bonke to put me thru to someone who can assist me with my query cause he was just not listening to what I was saying. This fool puts me on hold for a long time hoping I would run out of airtime so the call can disconnect but I stayed on hold till he disconnected the call on his side. Surely a big organization like Multichoice has a QA department that listens to calls and I would like for a manager to QA the call as it is completely unacceptable for a agent to cut the call on a client without assisting me with my query. So do we pay our subscriptions just to deal with lazy bums like Gqunu? Come on DSTV you can do better than this.

Now I called to follow up on my escalation that was loaded regarding the reward that is due to me (***) on Sunday I spoke to Naumi Hlapa who informed me that the matter has been escalated and I will receive feedback to date I haven't heard anything from DSTV. This is really shocking and DSTV has left a bitter taste in my mouth. What a ****