Dstv is a ****, I'm not happy about their service inhave received

Dstv switched off my subscriptions while they are debiting my account each and every month and this is not the first time , December they did the very same thing called them they said they're sorry about that n0w they say there was a December payment that has reflected twice on their system they reversed it now they say I'm owing they've jst saw that now in March , DSTV is robbing us please attend to my matter ASAP