YM
Yolanda M
1 reviews | Active since Jul 2020
31 Jul 2021, 11:29
Dstv is a ****
If I could I would even rate you Zero..
So this month multichoice has double billed my account claiming that I did not pay for April which is correct but this I'd due to the wheel of happiness competition they are running.
I am being told that I was credited 3 rewards instead of 1 but funny enough I only have 2 decoders now they are not willing to explain about the 3rd decoder.
This is frustrating ?
Helpful (0)
Replies (6)0
Replies (6)
DStv (MultiChoice)'s replyOfficial
31 Jul 2021, 13:44Hi,,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply31 Jul 2021, 13:44
Official
Hi,,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
YM
Yolanda M's updateReviewer Update
31 Jul 2021, 13:51You told me that this will be rectified on the 25th already. You are full of empty promises and tricks.
YM
Yolanda M's update31 Jul 2021, 13:51
Reviewer Update
You told me that this will be rectified on the 25th already. You are full of empty promises and tricks.
YM
Yolanda M's updateReviewer Update
31 Jul 2021, 13:55You are also charging me for an extra view feature that I have never signed up for ? #DSTV IS A ****
YM
Yolanda M's update31 Jul 2021, 13:55
Reviewer Update
You are also charging me for an extra view feature that I have never signed up for ? #DSTV IS A ****
YM
Yolanda M's updateReviewer Update
31 Jul 2021, 16:58It is few hours down the line and I am still awaiting response from @Multichoice DSTV
YM
Yolanda M's update31 Jul 2021, 16:58
Reviewer Update
It is few hours down the line and I am still awaiting response from @Multichoice DSTV
YM
Yolanda M's updateReviewer Update
01 Aug 2021, 17:40It is a day later.
I was promised that the problem has been rectify but the payment due on the self service app hasn't change.
The consultant keeps advising that I switch my device on and off. I did as requested nothing is happening.
I was promised that the problem has been rectify but the payment due on the self service app hasn't change.
The consultant keeps advising that I switch my device on and off. I did as requested nothing is happening.
YM
Yolanda M's update01 Aug 2021, 17:40
Reviewer Update
It is a day later.
I was promised that the problem has been rectify but the payment due on the self service app hasn't change.
The consultant keeps advising that I switch my device on and off. I did as requested nothing is happening.
I was promised that the problem has been rectify but the payment due on the self service app hasn't change.
The consultant keeps advising that I switch my device on and off. I did as requested nothing is happening.
YM
Yolanda M's updateReviewer Update
01 Aug 2021, 21:5412hrs later the matter has been escalated again since the consultant doesn't know how to correct the balance on the App.
I am being told that I need to wait for the turnaround time of the escalation ?
I am being told that I need to wait for the turnaround time of the escalation ?
YM
Yolanda M's update01 Aug 2021, 21:54
Reviewer Update
12hrs later the matter has been escalated again since the consultant doesn't know how to correct the balance on the App.
I am being told that I need to wait for the turnaround time of the escalation ?
I am being told that I need to wait for the turnaround time of the escalation ?