Dstv is a ****

Dstv is a ****,

Last year in November I took out the Black Friday deal of R499 pm on price lock. The price included free installation, explorer and extraview.

After I took out the package I was overcharged, I had to call the call center several times for about a week to get the issue fixed. It was eventually fixed.

On the 8th June 2021 the secondary decoder had a problem, I had to take back to the store I bought it from as it was still under warranty.

I then contacted the call center to remove the old secondary decoder and replace it with the new decoder.

The call took more 40 minutes to administer the process. To my surprise, on the 12th I checked my bill had +- R1300 owed to dstv. I called to enquire and I was told my issue will be escalated.

I have been calling till to date with no help, I decided to pay the usual amount of R499 today the 15th. Still my bill has an amount that I do not know off.

All the agents are telling me different stories, it seems like they cannot help. In my account there's an amount of R960 written (Terminate product installment).

One agent said it because I had an amount due, because I had not paid during the previous month. That raises the questions, I did not have any outstanding amounts other than R499 before changing decoders. Now suddenly after changing, I was owing. Also, when one did not pay, dstv suspends their services and a person need to pay what they are owing including R50 as a payment clearing fee.

Now how did mine jumped to R960 if really I had not paid?

Why is the payment reference written something else?

Ntombothando Mbaxa ***