MZ
Mbali Z
1 reviews | Active since May 2019
30 Jul 2021, 12:45
Dstv is a ****
So I didn’t pay DSTV this month cause obviously with the lockdown things are a bit tight. However I decided to pay from yesterday it’s telling me I owe them R1000 yet I am in contact and I’ve never had to pay more than R550 even with the the reconnection fee when I queried this they tell me that I’m paying for the days I missed what nonsense is this? Since when do we pay the days we didn’t watch cause you just pay the reconnection fee
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Replies (1)MZ
Mbali Z's updateReviewer Update
31 Jul 2021, 20:39Thank you it was sorted after I paid twice for reconnection fee which I was told I don’t have to pay atleast it didn’t cone to the 985 it was initially billing me.
Kindly train your WhatsApp staff this Mbali lady I was talking to I kept explaining that the billing is incorrect instead she made me feel like I’m just broke and can’t afford to pay for my package and I kept telling her multiple times that it is incorrect yet she said “the system calculates that way and has been doing so for a very long time” like I’m stupid and I don’t know what I’m talking about.
The gentleman who assisted me over the phone was very nice I think it was Lufuno or something like that great customer service I must say.
Kindly train your WhatsApp staff this Mbali lady I was talking to I kept explaining that the billing is incorrect instead she made me feel like I’m just broke and can’t afford to pay for my package and I kept telling her multiple times that it is incorrect yet she said “the system calculates that way and has been doing so for a very long time” like I’m stupid and I don’t know what I’m talking about.
The gentleman who assisted me over the phone was very nice I think it was Lufuno or something like that great customer service I must say.
MZ
Mbali Z's update31 Jul 2021, 20:39
Reviewer Update
Thank you it was sorted after I paid twice for reconnection fee which I was told I don’t have to pay atleast it didn’t cone to the 985 it was initially billing me.
Kindly train your WhatsApp staff this Mbali lady I was talking to I kept explaining that the billing is incorrect instead she made me feel like I’m just broke and can’t afford to pay for my package and I kept telling her multiple times that it is incorrect yet she said “the system calculates that way and has been doing so for a very long time” like I’m stupid and I don’t know what I’m talking about.
The gentleman who assisted me over the phone was very nice I think it was Lufuno or something like that great customer service I must say.
Kindly train your WhatsApp staff this Mbali lady I was talking to I kept explaining that the billing is incorrect instead she made me feel like I’m just broke and can’t afford to pay for my package and I kept telling her multiple times that it is incorrect yet she said “the system calculates that way and has been doing so for a very long time” like I’m stupid and I don’t know what I’m talking about.
The gentleman who assisted me over the phone was very nice I think it was Lufuno or something like that great customer service I must say.