DSTV IS A **** AND ******* COMPANY

I have downgraded to Family package today and was told to pay R388 something. I checked the App and made a payment using my capitec on the App. My services are not active and i am swnt from pillar to post telling me all sorts of stories. Its not the damn firt time i downgrade and my services always are activated immeditely and its also not the damn first time i pay vis the dstv aop. I sent the dstv team my bank statement because i cant download proof of payment from capitec app because dstv is not a beneficiary which is why i sent bank statement and a screenshot from the dstv App after i have paid which said payment successful plus it has a reference number . THE INCOMPETENCE OF THIS ******* COMPANY IS ON ANOTHER LEVEL AND I AM FINALLY GONNA CANCEL ALL MY SUBCRIPTIONS. BUT I PAID TODAY AND WANT I PAID FOR