dstv is a ****!

last month on the 27th i got a promotion to upgrade from access to family which will give me a compact viewing for the month, i paid what was required. my next due date is the 27/09 but i've been disconnected twice. i called last week and they reconnected but now i'm being disconnected again they are saying that i need to pay R345 for viewing until the 30/09 then pay for october. why dstv is robbing its clients