DSTV IS A ****!

DSTV keeps disconnecting services even though I have paid you for an entire year! In February 2017 I paid a total amount of R460 to cover my dad’s Easy view Package for the whole year. I called in your consultants prior to making the payment and specifically asked them to do the following: 1) Cancel my premium services on the account as I was moving abroad 2) Cancel the insurance on the premium package 3) Give me the total amount to be paid for the Easyview and Insurance on the Easy View decoder after this i made payment and the amount I paid was as quotes by your consultants.

For the past 3 months I have been getting calls from my dad telling me that his DSTV services have been disconnected and I had to constantly make calls to DSTV to ask them to reconnect the services and when asked why it was disconnected the consultants couldn’t give me a sensible answer because they either don’t understand their job or they are simply confused just as I am. Eventually I was told my insurances on botj decoders were still active which I had to cancel aswell and this goes to show that my insurance was not cancelled as I have requested back in February.

Today I got an sms from DSTV (on my roaming sim card) that I need to pay DSTV R432. My question is, even if I owed DSTV which I am confident I don’t, how would a package as affordable as Easy View, even with insurance included cost R432?

I am greatly upset about this and also annoyed that I have to keep calling DSTV when me paying for the year was really just to AVOID having to call you all the time but guess what? I am still calling. And over and above that, I keep getting text messages. In my last call with DSTV, I specifically asked the consultants if this issue is resolved and won’t happen again, they promised it won’t. And now I am sitting here writing this amd once again the old man’s services got disconnected AGAIN. WHY DSTV?

Can someone from DSTV please sort this out. This is really unnecessary and such a pain. Sort this out ASAP. I paid what I had to pay. Now leave me alone and stop disconnecting my dad’s viewing.

I will await your response