JM
Johann M
1 reviews | Active since Mar 2014
08 Feb 2016, 15:45
DSTV is a ****
I am sick and tired of the **** service from DTSV. They are fast to sell a special (Explora for R849) yet cannot even get the direct debit working after 4 phone attempts. The call centre is wasting my time and when I log on to self service a ridiculous bill (R4000) is shown but no one at DSTV can explain to me what it is for. I owe one month's subscription! I do not owe them R4000! The call centre is inefficient and the attitude of the employees is bad. I have had enough, you cannot deliver the promised service and I will terminate this contract and dump this piece of **** (explora) in the dustbin. Go to hell DSTV. **** BEWARE!!!!!!
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Replies (1)
DStv (MultiChoice)'s replyOfficial
15 Feb 2016, 14:57Hello johannmarais2,
It is with regret that you received a poor customer experience from us which is the exact opposite of what we pride ourselves on.
We apologise for the delayed response and the inconvenience caused in this regard.
According to our records you have been contacted. Kindly expect feedback directly from them regarding your query.
Thank you for bringing this matter to our attention.
Should you require any further assistance, please don't hesitate to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
It is with regret that you received a poor customer experience from us which is the exact opposite of what we pride ourselves on.
We apologise for the delayed response and the inconvenience caused in this regard.
According to our records you have been contacted. Kindly expect feedback directly from them regarding your query.
Thank you for bringing this matter to our attention.
Should you require any further assistance, please don't hesitate to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply15 Feb 2016, 14:57
Official
Hello johannmarais2,
It is with regret that you received a poor customer experience from us which is the exact opposite of what we pride ourselves on.
We apologise for the delayed response and the inconvenience caused in this regard.
According to our records you have been contacted. Kindly expect feedback directly from them regarding your query.
Thank you for bringing this matter to our attention.
Should you require any further assistance, please don't hesitate to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
It is with regret that you received a poor customer experience from us which is the exact opposite of what we pride ourselves on.
We apologise for the delayed response and the inconvenience caused in this regard.
According to our records you have been contacted. Kindly expect feedback directly from them regarding your query.
Thank you for bringing this matter to our attention.
Should you require any further assistance, please don't hesitate to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,