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Rose T

1 reviews | Active since Jul 2022

21 Oct 2022, 15:21

Dstv is a ****

My account is blocked without any valid reasons. I payed for my dstv family package on the 3rd of October. Now everything is blocked. They said I should pay R161 for what I don't know .all along it was showing my next billing date which was November. All of sudden I'm expected to pay R161 on the 20th of October. But on the 3rd I payed R395 for my package. Now after blocking my channels im expected to pay R221 . Yesterday their consultant called me for their dstv internet .all of a sudden everything is blocked and there's additional amounts to be paid. But they said they'll debit on the 15 of November. And when I ask they saying that R161 is for my normal package. Which package because I'm on dstv family which is R300 .and already this month I don't owe them .I don't even want that dstv internet anymore .this is nonsense. Dstv is a ****

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Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply21 Oct 2022, 15:39
Official
Hi  Rose , 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards,
DStv: Hello Peter Team 
RT
Rose T's update21 Oct 2022, 15:45
Reviewer Update
There's some fishy activities on my account. Now I have to pay for reconnection fee and new subscription. Please get that lady who called me yesterday for dstv internet to fix this mess .as a customer I did my job .payed my bill .now there are lots of changes which requires me to pay extra money .I'm not a bank I don't pee money .
I already payed reconnection fee and for my package on the 3rd .so do we have to be disconnected and be billed again twice a month. What's going on here .now I can't watch my TV but I have payed 2 weeks ago .yho aayi no .
RT
Rose T's update21 Oct 2022, 19:39
Reviewer Update
And your Facebook team , says I made a reversal yesterday I should check with my bank heeeh God what a disgrace, I payed cash at Ackermans hiw possible is it that I can make reversal??? I'm so disappointed. It's true when they say dstv is now ******** its customers.