eM
egenia M

1 reviews | Active since Oct 2013

06 Sept 2016, 12:06

Dstv is a ******* they find any way to make you pay for ****

<p>about 3 years ago I experienced endless problems with dstv,debiting my account twice a month and also connection problems due to upgrades they either did not do or irrwgular billing,i eventually stopped the debits and paid via eft by using the dstv app. I started experiwncing problems with them in July again,stating I am owing them money,but on their advise I installed the dstv app on my phone to regularly check the amount due to pay. In july the disconnected my service due to a mistake made in 2014,so they decides to make me pay for thwir mistake by diaconnecting me. It was eventially rectified and they reinstated my service. In Aug I paid r550 for premiun of which I was fully aware of the total due by the end of Aug, Both the tv and app showed I need to pay the amount of R959 of which I paid R970 into their account. now after months they give me a long explanation of reversals etc but never have I been informed of the apparent reversals,though im not on debit order to have any reversals,they adament about reversals,costing me to go to my bank and check where I had been credited with money im not aware of!! a few months ago!! yet they feel that I need to pay almost R2000 for a month of su scriptions for the lqck of them informing me of discrenpcies and not being accomodative at all,they jyst a ******* and try finding ways to stewl.money from customers</p>

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply06 Sept 2016, 12:30
Official

Good day Eginia

We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.

Regards

MultiChoice Team