DStv is a *******!!!! ****************!!!

On the 21st of march I called the DStv call centre and spoke to sanele, I provided my banking details so that my new package can be installed on my new decoder, I clearly stated that they must activate the family package for R199 on my new decoder number. Today I get a SMS that R610 was debited from my bank account for DStv, I called the call centre again and spoke to siphokazi, she was very rude and unpleasant and said that she has to speak to her manager even after I told her I was running out of airtime. She never the less still put me on hold and my call was dropped as I ran out of airtime, she did not even call me back as a courtesy. I'm disgusted with this service, in 2015 I cancelled my DStv package because of a similar issue, it's not even a month back on with a different decoder that these guys mess up again. I'm lost for words. I'm going to exercise every one of my consumer rights to sort this people out once and for all of this issue is not resolved timeously.