DStv is a Pathetic Service Provider

I logged a Complaint on the 6th January 2022. I was contacted and assisted and Promised Feedback and a Credit for Incorrect Billing. Today I have Received a Message that Services have been Terminated and Account is in arrears. I am now Holding 22 Minutes and still no assistance whilst I wait for a Team Leader, what does one need to do here to get Proper Service.. I am So So Frustrated!