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Enver N

1 reviews | Active since Jan 2017

27 Jan 2017, 09:45

DSTV IS A NIGHTMARE

<p>I am very disgusted with the service at DSTV , I have been experiencing alot of issues withthem for the past year , this month I find out my DSTV decorder insurance was automatically cancelled without my permission , I have called the call centre and they have no reason to why and I am still waiting for 2 days for someone to contact me , The service is pathetic and i am actually very disgusted with the service.</p> <p> </p> <p>Unhappy customer - total NIGHTNMARE☻</p>

0
Replies (4)
DStv (MultiChoice)
DStv (MultiChoice)'s reply27 Jan 2017, 10:24
Official

Dear Enver Naidoo

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

MultiChoice: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply27 Jan 2017, 12:42
Official

Good day Mr Naidoo

Reference is made to our telephonic discussion.

We will be liaising with our insurance department for further investigation in this regard. Kindly bear with us and feedback will be communicated to you once received.

Thank you for taking your time and bring this matter to our attention.

Your support and feedback is important to us.

Kind regards

Dinah

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply02 Feb 2017, 12:39
Official

Good day Mr Naidoo

Thank you for your time and patience.

The insurance has been reloaded back into your DStv account. Also, we've adjusted the account to credit R35.00 for the insurance fee.

We're here for you, please do contact us should you require any further assistance.

Best regards

Dinah

Best regards,

EN
Enver N's update07 Feb 2017, 13:43
Reviewer Update

Thank you