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Antonio D

1 reviews | Active since Jun 2011

03 May 2023, 21:39

DSTV is a Legal ****

What more can I say that the thousands are saying for years. Someone please give us another option than being held at Ransom by DSTV and its monopoly of the market while their customer service is non - existent and costs becoming astronomical compared to the rest of Africa. As I am typing this my DSTV is not working. They begged us to get a new 2 year contract and since they installed the new decoder we consistently have issues, and their own technician must come out regularly with Signal issues. Why circulate a machine that they now experiences issues then blame load shedding with this damn machine was designed in the height of loadshedding. Why we just having to accept this S%$@. Why is ICASA, DTI and other government structures allowing this appallingly bad service at the detriment of the Paying South African Public. This is F^^$@ wrong

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Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply03 May 2023, 23:09
Official
Hi Antonio Don,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards,
DStv: Hello Peter Team 
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Antonio D's update04 May 2023, 20:39
Reviewer Update
A big Thank you to Jessica from your call center who spent 20 minutes on the phone with me now and everything us working. Her patience and support is to be applauded. F$%$@@ off to Jabulile, Amkelani, Charlotte who in the last 2 days clearly showed they were not willing to be of any assistance and said no I must get the installer to come out and bring my decoder in as its problematic. Clearly all of them were lying or flat out Lazy. This must be looked into as we cannot simply accept this level of incompetence and poor customer service from 75% of DSTV's workforce. Must wonder if they get commission if an installer must be sent out. Thank you so much again Jessica,
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Antonio D's update05 May 2023, 12:30
Reviewer Update
Thank you for this response. Its not right for me to use foul language under any circumstances but I was beyond angry as the same thing happened to me a few months ago where it takes 2 to 3 days of calling and most of the consultants are not willing to spend time and trouble shoot the problem. I stay out in Atlantis and cannot each time simply drive far to have the decoder tested or pay close to a R1000.00 each time to send out an installer. Truth is we never had these issues up until we had the new Decoder and Dish Installed. if you look at the live chat history over the years online with me or listen to all the calls which are recorded you will see what I mean