JM
Jasmine M

1 reviews | Active since Apr 2015

17 Apr 2015, 13:45

DSTV is a JOKE!!!

Dear Kristel<br> <br> This is not true. DTSV has had my correct email address yes I have now included a second one but I have been getting your emails about promotions etc eversince on my Gmail however not my statement. More over I am still upset I have paid R20 and when I call to tell your agents to have my records moved from ITC because of this stupid R20 They say they are not able to do so. I asked to be put hrough to a manager they said not possible . Your calls are recorded please go through my log. DSTV is a Joke!<br> <br> I want to cancel my activation with immediate effect . I will ensure everyone who is in my circle cancels their subscriptions with you too. This is totally unacceptable !<br> I am trying to get a new car and I'm being declined because of this stupid R20!!!<br> This is ridiculous!<br> <br> If this is how you conduct business you shouldn't be operating!<br> How dare you!

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply17 Apr 2015, 15:08
Official
Hello jasmineMagantsel,

Please accept our sincerest apologies for the level of service you received when dealing with MultiChoice.

Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us

We have escalated your complaint to the relevant department for urgent attention.

Feedback will be provided by written or telephonic correspondence.

Thank you for taking the time to point out our service failings and suggestions, as we continually strive to improve our service, feedback such as yours is extremely valuable.

Your support, and that of all our customers, is important to us.

Regards
Rupert

Best regards,