Dstv is a joke

I have been a customer for many years and totally disgusted. I had a decoder that I canceled in 2021, to my amazement it came from nowhere this year and I was billed for it. The call Centre agent mentioned on passing that I had two decoders and as I asked for more info she ignoree the subject. A person by the name of Naomi called me on Saturday whist I was hospitalized to say she is looking into the matter. I have since been dropped on two occasions by consultants in the call Centre when making a follow up. I am still in hospital and struggling to explain to my daughter who keeps asking me to activate the account that I am still billed for both decoders and no one is unable to assist me. The level of incompetency is on another level, if they don't give incorrect amounts of what is being owed you are told that there are no managers to assist. I want a resolve but it seems like I am dreaming.