DStv is a huge disappointment

DStv has really failed to maintain a good reputation. This would be the second time that I have escalated this issue with them and the only outcome I have gotten is empty promises that this will not occur again, yet here we are, once again.

My billing is never updated, I follow through the process correctly in order to keep my subscription on. I have had my services cut and with each call, each agent or even manager tells different stories. I have not only wasted so much airtime on having to call in to their hopeless call center every 3 to 4 days but I would have to speak to atleast 4 agents with every call because either the one agent lacks information, an agent drops the call when unable to answer relevant questions or managers also fail to sort this issue out.

In March 25th, we were offered via email communication, a special to pay R499 to have our subscription connected whereby all costs or any areas would be waived, I followed to make payment of R500. We were advised that services would be connected and the extra amount owing would fall away, as per the marketing information we received. My services were connected. 4 days later, my service was cut and when I called in, I was advised that I still owed money. Meaning that they did not allocate and clear my balance as per their offer. Also, I was told that the offer was incorrect as per my package, however this email was addressed to us by name, meaning it could've only been an offer directly sent to us (my husband and I)

In April 30th, I made a payment of R799. Keeping in mind that from 25th March, I have had to call in as my services were cut every 3 to 4 days. When I spoke to a manager, as the agents were hopeless in helping me or understanding the issue and exactly what the problem was or the call would be dropped, how professional. I then spoke to a Manger last week, and he has explained that they did not allocate my payment correctly and that my account is in fact in a credit as the amount payable was less than R799 as per my payment made.

Today, my service is cut, once again, I spend R150s airtime and guess what? My issue is still not resolved. I spoke to 4 agents and two managers. 1 of which says he would call back of which, to my mistake, I missed the call. When we called back to the center, that manager had left a note on their end by lying and saying he had called back 3 times. My husband has 1 missed call!

My services are still down, I have gotten no call back and I am extremely frustrated with DStvs services and feel that I have been massively inconvenienced. How hard Isit to allocate a payment and correct the account? I might not know their systems, but I surely know about allocating payments as a banking employee. I am horrified with their services and wonder if their agents are training by different people as they can never stick to one story. Don't even mention management, oh my word, useless and full of empty promises. I was promised last week that my account is up to date and this issue would happen again and that in 30 mins my services would be connected, lies lies lies.... My services were connected at 5 the evening after I had to call back in and have the same damn issue resolved.

DStv has been nothing but useless during a time where remote working is now the new lifestyle and young kids needing to be kept occupied during working hours by which, DStv is the go to.

I would like to express my deepest disappointment and failure to resolve this problem. Because as I type this complaint, my services still remain disconnected with no resolution.