KR
Ken R
1 reviews | Active since Mar 2009
14 May 2015, 17:12
DSTV is a failed Company
Trying to pay my account:<br> <br> Self Service terminal at Knysna branch has not worked for months.<br> <br> SMS my number for balance. No SMS arrives.<br> <br> Unable to pay on line by crdeit card as registration fails. This has been the story for months, too. <br> <br> Phone helpline. Told to email as my problem is an online problem.<br> <br> Get auto reply with usual \high volume of emails so if you don't hear from us on 24 hours. email again."<br> <br> """
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Replies (1)
DStv (MultiChoice)'s replyOfficial
16 May 2015, 15:51Hello ken44,
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your concerns to the relevant department for urgent attention.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Your support, and that of all our customers, is important to us.
Regards
Rupert
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your concerns to the relevant department for urgent attention.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Your support, and that of all our customers, is important to us.
Regards
Rupert
DStv (MultiChoice)'s reply16 May 2015, 15:51
Official
Hello ken44,
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your concerns to the relevant department for urgent attention.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Your support, and that of all our customers, is important to us.
Regards
Rupert
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your concerns to the relevant department for urgent attention.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Your support, and that of all our customers, is important to us.
Regards
Rupert