DSTV is a ****

I signed up for DSTV stream I made a late payment the app was not updated, contacted delft service on WhatsApp chat the agent created another account in my name making me have 2 accounts I insisted she not do so but she continue I added Disney+ at the discounted price which was R119 but now everytime I contact them each agent gives me another story.There customer service agents and rude and always ending the chat on me when I want to communicate to have my problem solved. The even told me they escalated the matter I checked after 24 hours with the reference number and the agent tells me the escalation was done incorrectly when I ask him to correct it he asked if there’s anything else he can do for me and ended the chat while I was messaging for help. This is the worst service I’ve come across and DSTV stop robbing me be transparent