DStv is a ****

I am being ****med, I’m told I have added an Indian channel to my subscription on self service, even after taking screenshots and sending them they still say it’s not proof enough, i must just pay the money because I’m not the only one and they can’t help me. They are very rude, they even hang up when you still talking to them, I don’t even wana mention the lies and empty promises. I even asked to speak to the team leader and that man couldn’t even pronounce or spell his name when I asked him, meaning they were taking me for a fool