Dstv is a **** and ****s people their money

Multichoice or dstv is ****ming people lately im not the only victim, dstv agent has called my mother offering here an insurance She refused but they added it on her behalf which leaded to our dstv to be switched off cause we ddnt pay the whole amount which include insurance we only payed what we supposed to pay. We tried to call them and ask them to remove the insurance they said they removed it but they ddnt