Dstv is a ****

I have been having premium problems with my Dstv explorer contract in January I called in after paying my premium and was told I still owed roughly R145 which they could not explain why, and was promised feedback which I never got, fast forward to yesterday The balance on the account showed R 745 and I paid R 600 after that Dstv still wasn't activated I went back to check balance and it showed R 312 outstanding I called into call center and agent first told me I had a Disney account which I do not and I told her that this was not the first time it had happened and she tried to remove but couldn't and she also tried to check what was wrong I stayed on the call for +- 30 minutes and ran out of airtime with no solution and the agent didn't even bother try calling me back, this morning I checked balance again and it now reflects R 290 but my account is still not working. I am frustrated with all of this and have been receiving the worst service ever I have paid for a service that I am not receiving and Dstv doesn't care.