MC
MC C
1 reviews | Active since Oct 2012
21 Sept 2019, 20:38
DSTV is a 4 letter word for a reason!
I used the DSTV app today at 10h00 to upgrade to premium in order to watch the world cup rugby, paid the extra amount asked for and it's now 20h34 and the upgrade still hasn't happened. I have phoned the call centre twice, they say the upgrade was successful but is delayed. When asked why there is a delay and for how long it will be I am told it could be for a few hours and they don't know why there is a delay. So utterly frustrating and absolutely NO resolution in sight and for this one pays close on a thousand Rand! URRRGGGH!!!!!!!$@*&!
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MC C's updateReviewer Update
23 Sept 2019, 09:32Big Thank you to Nathaniel who was finally able to help me gain access to the premium channels on Sunday. He realised there was a technical problem, consulted with the tech team there and then and within an hour I could view the extra channels. DSTV needs more staff to be proactive problem solvers like Nathaniel.
MC
MC C's update23 Sept 2019, 09:32
Reviewer Update
Big Thank you to Nathaniel who was finally able to help me gain access to the premium channels on Sunday. He realised there was a technical problem, consulted with the tech team there and then and within an hour I could view the extra channels. DSTV needs more staff to be proactive problem solvers like Nathaniel.