FJ
Faziela J
1 reviews | Active since May 2021
19 May 2024, 13:13
Dstv is a ****
I had a price lock with dstv which is ending today the 19 May, I have been paying R608 for the past 24 months and now when I want to cancel I see my subscription is R787 and I am being told I can't cancel or downgrade... What BS is that. The compact package has ended which I can cancel but the product I am owing R89 and R70 but can't cancel it as it's 'ending' in June. So how can a pricelock have 1 thing ending in 1 month and the other thing ending in a different month yet both was taken out the same time...? I refuse to pay the extra R200
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
19 May 2024, 13:31Hi Faziela,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply19 May 2024, 13:31
Official
Hi Faziela,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
FJ
Faziela J's updateReviewer Update
22 May 2024, 13:16Hello dstv hello Peter team.
Since logging this complaint no1 tried reaching out to inform me of what the investigation outcome is. In the meantime I was billed R787 and not the R608. Dstv is in breach of contract. I can't seem to understand how a 24 month dstv price lock can last 25 months. Daylight ******* and a true ****!
Almost every month I was called by some dstv marketing team trying to sell me the explora and now no1 knows my number!
Since logging this complaint no1 tried reaching out to inform me of what the investigation outcome is. In the meantime I was billed R787 and not the R608. Dstv is in breach of contract. I can't seem to understand how a 24 month dstv price lock can last 25 months. Daylight ******* and a true ****!
Almost every month I was called by some dstv marketing team trying to sell me the explora and now no1 knows my number!
FJ
Faziela J's update22 May 2024, 13:16
Reviewer Update
Hello dstv hello Peter team.
Since logging this complaint no1 tried reaching out to inform me of what the investigation outcome is. In the meantime I was billed R787 and not the R608. Dstv is in breach of contract. I can't seem to understand how a 24 month dstv price lock can last 25 months. Daylight ******* and a true ****!
Almost every month I was called by some dstv marketing team trying to sell me the explora and now no1 knows my number!
Since logging this complaint no1 tried reaching out to inform me of what the investigation outcome is. In the meantime I was billed R787 and not the R608. Dstv is in breach of contract. I can't seem to understand how a 24 month dstv price lock can last 25 months. Daylight ******* and a true ****!
Almost every month I was called by some dstv marketing team trying to sell me the explora and now no1 knows my number!