NL
Nnini L

1 reviews | Active since May 2018

29 Jan 2023, 23:10

DSTV IS ****😡😡😡😡😡😡😡

This is going to be very last damn complaint about your ******* company. You are running a **** and I am sick of it. I was offered a discount by your facebook team last week on My Family package and I agreed but before I do, I asked the person if that will not mess up my account because everytime I make damn changes on my account your *********** consultants mess my account and he promised me it wont and I woke up with no internet access and my internet services removed from my account. I even asked him how much i am paying for Jan so I can pay right there and he said R589 which I paid R600 and even sent him the proof amd he said congratulations on the discount and since then I have been sending non stop messages to your face book team and calling and still npt getting the internet service i subscribed to and paid for. Now your facebook tema tells me its back in my account they are waiting for data to be loaded. I know how much data I had , I had data that was still unused and I want it as it was. Then I check on the App it says i owe R876 which is due tomorrow. That the hell is that for and when I check the transactions you charge me for both 110gb and the 400gb i downgraded from. I have been paying for both since I downgraded and I wasnt even aware but still suprised why i still pay so much. I am sick pf your ****ed up company and ******* services. Fix my ****in account and I want thw money that you have charging me for the 400gb i downgraded from. Dont even send me your usual *********** conaultants who dont even know my name to call me. Fix this **** now.....nxaaaaaaaA

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply29 Jan 2023, 23:31
Official
Hi Nnini Letaoana,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team 
NL
Nnini L's update30 Jan 2023, 10:27
Reviewer Update
No dont give me that *******. Every damn time thats all you say. You have been chargjng me for the 400gb i cancelled and opted for the 220( 110gb) . You charge me for both and today your ****** consultants tell me I must pay R330.10 for my internet??? What bull is that? Are You insane????? On the App it also says I must pay R876. What *******. Fix my account and stop double charging me. I work hard for my money and will not be ****med. You are a total waste and I will not tolerate this *********** any longer. Train your employees on the products and customer care and damn fix my account Today. I am not paying **** because I paid what your employee told me to pay last week before he messed up my account when he offered me that discount ao fix this ****tt ****it😡😡😡😡🤬🤬🤬🤬🤬nxaaaaaa *******