DSTV IS ****

<p>I bought my decoder on the 14th of December 2016 and was promised that it will be installed the same week, I had to beg the outlet at Brits Mall to install it which eventually happened on the 23rd of December 2017, the decoder only played until the 29th of December 2016 and it died. I went back to Brits to log a call on the 3rd of January and I was promised that the technician would fix it by Friday and it never happened, I went back on the 20th of January 2017 only to find that the service provider did not log the call, they promised that they will send a technician the very same day, the next Saturday, I had to call their technician myself, begging him to come help us, he came at about 19:00 and took my decoder together with the remote control and the cables that connect the decoder to the TV, he promised that he will return a new decoder on Monday, which he never did. I went back to Brits on the 3rd of February to inquire, but the lady that I spoke to over the phone from Bronkhospruit was so rude that I was forced to ask her to give me my money back so that I could buy a new decoder somewhere else, and she started swearing at me saying that the decoder had already been registered and they will never give me my money back, it doesn't happen, once you pay, you pay, there's no refund. Since then I have been without a decoder, I have a decoder that is registered in my name but not in my possession, I want to buy another decoder but I am blocked by this one, my family has been without TV for Months now. Kindly assist us, please.</p>