Dstv internet - wifi router not delivered but being billed

*** and ***2 My matter has been escalated since 11 July 2022. I need this matter to be sorted out or I will be cancelling my Premium subscription, as this is truly disgusting service from Dstv. I have app**** for the Dstv internet, I have been a Premuim Dstv customer for 15 years!!!! App**** for the 400G + Premuim package, have been waiting for delivery since 11th, I have been calling the dstv call centre EVERYDAY since the 11th an NO ONE can assist me with where my package is. Today I finally got word that it was delivered back to DSTV and a Hendrick Mbongwe received is and signed it back into DSTV, the consultant told me that I need to drive to the walk in centre to go ask this gentleman where my package is! Now tell me is that my work! Do I have to drive around for other people’s incompetence!

My contact no is wrong on ON THE DOT page when I tracked the no; my contact no is ***.