Dstv internet ....waste of time and money

I app**** for a dstv internet router on the 5/10/2021, I didn't receive any confirmation that I was approved however the device arrived on my doorstep on the 3/11/2021. My partner signed for the device, no ID copy or proof of residence was requested which was strange since the Rica process was not followed. To date the device is not working, I was advised to go to a dstv walk-in center and the staff were even more confused as I was. Today the 16/11/2021 the router was apparently activated by the staff at my local walk-in. I am fed up at being sent from pillar to post and would like to return this device as it is clearly not adding any value to my life. Ps: the chat service on the my dstv app is a waste of time furthermore your agents at the call centers require training on this new service