Dstv Internet Swindles customers

I, Fikile Nhlapo ***, 2696 Mahlala St Tsakane, cell *** signed for the R249 package (access + Internet). Have these queries:

1. Now am paying R388. But my contract is price lock, which means decoder price does not change so is the Internet price.

2. Since signing up as cash payers, Internet is always loaded after many complaints and escalations. We end up having less than 3 weeks of data.

3. This month data has not been loaded and its the 18th less than 14 days left. We phoned several times and always told query will be escalated to who never told. When we ask for a direct contact to Internet section its always denied.

4. The last complaint' escalation reference given is ***. This was Thursday and 48hrs waiting period which actually is a lie means another week end without school assignments done.

NB: We pay for no service. This is contractual breach. This is day ******* by a corporate on customers who need this services. It is ********* for such a big name to swindle clients.

The contact centre told us they are escalating 4 times and now it's month end and the service we paid for has not been supp****.

There are many unsatisfied customers for DStv Internet. If one goes onto fb and finds dstv Internet adverts they are littered with complaints and they reply referring people to inbox where they are promised escalation that takes 48hrs and results in no resolution.

What makes matters worse is they tie up normal dstv subscription with Internet so you continue paying for Internet even when getting no data.

This SCAN needs to be exposed.