CS
Chris S
1 reviews | Active since Mar 2009
26 Aug 2025, 13:17
DSTV Internet - so frustrating
Since early this morning I have had no internet. The DSTV chatbot sends me in circles, then says it is passing me to an 'agent' but it never happens, then they start asking the same questions again. Now 4 hours later, they have the cheek to close the chat because I didn't answer for a short time. I phoned and they promised to get their fibre people to call me. Well, a fibre person eventually sent a whatsapp message. I'm now going round in circles and waiting interminably for a response. I've done everything they wanted, rebooted, sent photos, etc. Now nobody is responding again.
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Chris S's updateReviewer Update
26 Aug 2025, 15:35Finally, after 7 hours, many calls, whatsapps and emails, my internet is back. A big shout out to Benjamin at DSTV Fibre or Internet, who actually listened and guided me to resolution. DSTV needs more people like Benjamin.
CS
Chris S's update26 Aug 2025, 15:35
Reviewer Update
Finally, after 7 hours, many calls, whatsapps and emails, my internet is back. A big shout out to Benjamin at DSTV Fibre or Internet, who actually listened and guided me to resolution. DSTV needs more people like Benjamin.