1 reviews | Active since Apr 2022
Dstv internet should be banned.
Dstv consultants sometimes think we are uneducated and don't do our research before calling, this consultant called Andile from dstv kept on calling to tell me I owe dstv which was the reason why my data wasn't loaded on my dstv internet. Few months back dstv came up with the same story and they were wrong.
On the month of May I paid R500 instead of R419, so I was left wiht some bit of credit for June, on the month of June dstv sent an invoice for R318 which I settled.
The guy from dstv says I ddnt pay enough money on June that's why my router isn't loaded, and I tried to explain to him that it's bcs I paid more money on the month of May, but he didn't wanna hear me and kept on telling me I am owing.
If I was owiing my bill for July was supposed to be more than R419. But why is it R419 still? Who is crazy here? So I had to recharge myself with 20GB since dstv haven't recharged me, my bill is currently R559 bcs of self recharge.
But either than that I am not owiing dstv anything, dstv always says I am owing when they can't load my data, few month back they made me pay twice for the same month but still my data wasn't loaded, I am not stupid and I can read through simple statements, not to mention I am currently doing my masters degree and will be enrolling for my phd next year.
Dstv should stop treating us like we do not know what we talking about.
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
