DStv Internet Services are *******

Yesterday we had a power outridge when the electricity came back my fibre rooter is not working okay fine.I reboot unplug everything still the 3G/4G button is still red, I then call DStv and ask to be put through to the Internet and fibre Department. I hold on the line for 56 minutes to be exact till I finally get assisted. I then explain to the agent what is going on did the Agent not say he cannot help because their system to reset the router settings is offline he then says he is going to exerlate the issue to his Manager who will call me this morning. As I am writing this review it is now 11:44am and still have not received any call from DStv Internet Department. I am ver disappointed and not sertisfied with the way you handle things I had to spend the entire day without internet and I work with internet at home now my entire business had to be on stand still and today is day 2 and still no one has came back to le to assist