DSTV internet service non existant

And still after numerous agents from DSTV unlocking my router in the last week, i still sit with the same issue i complained about last week. Internet router locking at Dstv daily and have to contact their agents at least 4 times a day to unlock my router. And still i have to pay for a service which are non existant and very frustrating. DSTV please release me from my internet package. How can you expect me to pay for this non existant service. I cannot believe that you cant resolve my issue and still continue to charge me.