Dstv internet service is the worst

I have been calling MultiChoice since on Monday. It has came to my attention that internet data was not loaded in my sim and the issue has been on going since Jan. Does this mean dstv have not been loading data for me yet every month I am making a payment? I'm tired of being *****ed by MultiChoice choice. Please cancel my internet deal and refund my money for all the months that have not been given data. Ref number ***1. The service is just horrible I can't deal with this