DSTV INTERNET SERVICE IS A ****!

Good Afternoon

I urgently request a prompt investigation into a long outstanding matter

There has been an issue regarding the delivery of two DSTV WIFI routers to my address

Background I was called twice by Multichoice about an offer for including a package of DSTV Premium + DSTV internet but this meant that two routers were dispatched to our address - we only signed and received only one and while the courier company did infact come to our address with twice we did not take ownership of the 2nd wifi router because we only had the one this is where there has been a dispute since then the current dstv wifi router that was in our possession has not been activated and we have been charged twice for 400 GB for data that we cannot use

Remedy requested by Multichoice 1. I am cancelling all DSTV internet contract and I expect a full refund of all the data charged on my account, I am expecting Multichoice to fetch the DSTV WIFI router that we currently have 2. I would like a proper and thorough investigation - can we see the copies of our ID documents and verify our signatures. Looking at the documents from RAM you cant adequately verify that we signed for these routers. The one that is in our possession we fully take ownership and accountability that it is in our possession but the other one IS NOT IN OUR POSSESSION, its simple as that

Remedy requested by RAM Can you kindly provide all the documents that you say were provided by my husband as we have reviewed the signature on the document and it is not my husband's signature. Somewhere between RAM and Multichoice is the missing WIFI router we will not take financial responsiblity for a router that we didnt sign for and are not using, we are not *****ulent people and up until now we havent had any issues with our DSTV account.

I regret the day I signed up for the DSTV internet product it has given me nothing but a big fat headache

My ID number is ***

I am extremely unhappy with the customer service from DSTV and Multichoice, please do better!