DSTV INTERNET SERVICE HAS DISSAPOINTED ME!!!

I am really disappointed with DSTV and their agent in Middleburg. I got an internet router now two weeks back. When I got it, I RICAd the sim card and even paid my first subscription fee but the sim card was not getting picked up by the router. I went to DSTV Middleburg and they apparently changed my sim card saying they will "port" it to the old number. That did not work out and when I called DSTV contact center, they said that DSTV Middleburg should not have changed my sim card and that they will send me a new router and sim card. Its been 6 days now, my emails requesting for a feedback regarding that router have been Un rep**** and now it's almost month end which means I will have to pay again for a router that I haven't even used! We work from home, and we use internet to make money so that we can be able to pay DSTV, now if you cant meet me halfway as a customer how am I supposed to pay for that? I am so disappointed that I am even contemplating getting another service provider because wow DSTV this is a low standard of service delivery really!