DSTV Internet sales agents are rude!!

I have a HUGE complaint, one of your sales consultants contacted my mother as we were interested in the DSTV internet deal (Compact for R499). One consultant spoke to me but was not able to verify due to my mother being the account holder and we re-submitted the form for my mother to be contacted. She received a call from one of your agents yesterday who asked which deal she was interested in and my mother is 60 for goodness sake she does not know much about these type of things, and the agent hung up the phone in her ear HOW RUDE!!! I want you to trace that call that was made to my mothers number ***) and advise me how we are going to proceed with this as I pay the account via my Capitec account every month with no excuse. I work during the day and in office and will not be available to assist my mom with the sales call during the weekdays, Somebody call me on *** so that we can find a way forward.