Dstv Internet *******

I no happy with dstv, I ordered fiber last year November, n it was delivered they told me I hv to expect a call from them to schedule for installation, I waited but they didn't call, they say for me to be connected is within a period of 21 days but none of that happened, I decided to call them they told me they escalated the matter to the dstv department, I have been calling the whole of December no help came by, till now they not willing to help, the said part is tha my dstv balance includes the fiber package that I'm not even using 😭 I went to nearest dstv walk center they said it's the headoffice issue I should go there they can't help, I went to Midrand customer care center they failed to assist as well they told me they escalated the matter so they will send a courier guy to come pick it up I'm still waiting it's now February nothing good is happening, I'm very disappointed at dstv and their stupid internet, they are very good at selling but when there's an issue they fail to assist 😭😭