Dstv Internet router disaster

First hand shocking experience i have with dstv internet router, a week and half i received my router and upon connecting everything seemed ok but all of a sudden all lights on the router turned off and only blue power light is on and blinking. I contacted internet team and was advised once i pay subscription all will be well but to my surprise after paying nothing is coming alright, same problem of blue power light blinking and now i am being told to take it to walk in centre which is far from me. Irritating part is i haven't even used it yet but i now have to at my own cost and time travel to get it fixed. If this router is already giving me problems in first week is it really something worth to have or i could opt for another competitor because clearly multichoice is offering customers fong kong devices. Someone sort this out before i cancel my subscription as i can't pay for something i ain't using. My number is ***. Your content itself it's bad and i am trying to be a loyal customer and support multichoice but this is something I won't accept.