DSTV Internet ref***

Hi Hello Peter

It is with my deepest disappointment that I end up writing this. I have app**** for a DSTV internet and in February and it has not been working since then, and I have been paying monthly subscription with a hope of having the issue fixed. Until I decided to cancel the contract, now they are giving me run around in collecting the router and refund me to have the contract close it's been months, and I've been sending follow up mails without no joy. please can someone assist in escalating this matter to relevant parties. Enquiry reference code is ***.