DSTV Internet: rating 0

DSTV Router complaint ***. I decided to take a chance on DSTV's router offering, confident in their claims of a swift 3-hour activation post-delivery. Six days later, I'm still grappling with a frustratingly no internet connection.

Navigating DSTV's call centre is akin to traversing a labyrinth with an excruciating 45-minute wait time to reach the "internet" division. That is is just the beginning as the disconnect between agent training and system access is glaring- every issue necessitates an "escalation" with a promised 24-hour response. However, this is a mere illusion as no proactive assistance is forthcoming, even with an open case : Credit must be afforded to a Mpho Tsubella and a Tebogo, who seemingly paid close attention and offered reasonable grounds to believe they are of assistance.

The entire process, from router setup to SIM card activation, feels fragmented and inefficient. It's disheartening to be left in the lurch with no internet access while DSTV appears too busy and indifferent to the ordeal.

This experience has been an absolute debacle.