Dstv internet poor service

I paid my account 3 days ago and when I tried to connect to the internet I couldn't. I contacted dstv via the whatsapp number after almost an hour I got assistance The lady I spoke to said she escalated the matter. Today I got home still no internet. So I called again. I was informed that the data will be loaded the 7th which is a public holiday. So it means that there will be no support if I queries. This is totally unacceptable because I paid for a service. I had to add extra data until I received my account data.