DSTV internet not connected

I need help, I bought my dstv internet on the 3rd of April, on the 5th my router was delivered to me. I paid for it to be connected still nothing up to date, I've been in communication with them for the whole month but still nothing, I've been sent form piller to post no one is assisting Me in connecting me to the internet. They told me that my issue is re-esscalated to the internet team ( INC ***) was given this as a reference number. So since the 6th of May I told them that I want to cancel and I'm ready to pay for the cancelation fee, i was told to wait for another 48 hours to be connected, I stated that I'm nolonger interested in this product I just want to cancel. As I'm writing to you I'm still not assisted and they deducted my money for nothing