DStv Internet, no data loaded, 5 days now

I paid my DStv Internet on Wednesday the 08th February. It’s the 13th my data is yet to be loaded. I have escalated and all they say is they are looking into and they have escalated to BSD. 5 days a without internet connectivity, how do I then use to access the internet. Do I need to have a back up internet /data provider and with what budget. This is unacceptable