AR
Allan R
1 reviews | Active since Jul 2019
02 Jan 2023, 17:09
DSTV Internet No Data Loaded
[1/2, 17:01] Dstv: My apologies for the long wait. Data has not been loaded. You currently only have night data that's why you are not connected
Please hold for your reference number. Data will be loaded within 24 hours [1/2, 17:02] Allan G Rudolph🕵🏼♂️: But this CANNOT be Memory it's was quick and easy to pay my account just to find DSTV IT guys not loading my data that was allocated [1/2, 17:03] Allan G Rudolph🕵🏼♂️: So please escalate to the highest authority there and let them load my some free data I will accept as apologies for this inconvenience [1/2, 17:05] Dstv: Please find your escalation reference #INC-***
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
02 Jan 2023, 17:11 Hi Allan Rudolph
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply02 Jan 2023, 17:11
Official
Hi Allan Rudolph
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
AR
Allan R's updateReviewer Update
02 Jan 2023, 17:13How come my complaints HAVE NOT been resolved?..I mean after ALL my efforts even checking on the DStv App and sending multiple emails and Whatsapp messages the agents turn around with some reference numbers and wave me GOODBYE and a cliched "enjoy your day" totally ridiculous I would say?..
AR
Allan R's update02 Jan 2023, 17:13
Reviewer Update
How come my complaints HAVE NOT been resolved?..I mean after ALL my efforts even checking on the DStv App and sending multiple emails and Whatsapp messages the agents turn around with some reference numbers and wave me GOODBYE and a cliched "enjoy your day" totally ridiculous I would say?..
DStv (MultiChoice)'s replyOfficial
03 Jan 2023, 15:55 Hi Allan Rudolph
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
Please be advised that the data on your account has been loaded.
Kindly reboot the router and then ey to connect to the internet.
Kind regards,
DStv: Hello Peter Team
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
Please be advised that the data on your account has been loaded.
Kindly reboot the router and then ey to connect to the internet.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply03 Jan 2023, 15:55
Official
Hi Allan Rudolph
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
Please be advised that the data on your account has been loaded.
Kindly reboot the router and then ey to connect to the internet.
Kind regards,
DStv: Hello Peter Team
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
Please be advised that the data on your account has been loaded.
Kindly reboot the router and then ey to connect to the internet.
Kind regards,
DStv: Hello Peter Team
Best regards,