S
Samuel
1 reviews | Active since May 2022
29 Jan 2024, 12:05
DSTV internet (Multichoice)
I have an agreement with DSTV to allocate me data on a month to month. However on the 26th of January 2024 they debited my bank account and 3 days later no data has been allocated into my account. I have to call and ask what's going on and they promise data will be allocated it has been 3 days. They are quick to debt your account however they provide poor service.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
29 Jan 2024, 12:31Hi Samuel,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply29 Jan 2024, 12:31
Official
Hi Samuel,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
31 Jan 2024, 12:36Hi Samuel,
We have tried to contact you to no avail, was calling you back to provide you with feedback regarding your about your monthly data no being loaded. We just received communication from the Internet team stating that your monthly data is successfully loaded, the reason for the delay is cause we had system updates from our side hence you did not receive your data on time,.
We apologize for the delay and inconvenience caused in this regard.
Kind regards,
DStv: Hello Peter Team
We have tried to contact you to no avail, was calling you back to provide you with feedback regarding your about your monthly data no being loaded. We just received communication from the Internet team stating that your monthly data is successfully loaded, the reason for the delay is cause we had system updates from our side hence you did not receive your data on time,.
We apologize for the delay and inconvenience caused in this regard.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply31 Jan 2024, 12:36
Official
Hi Samuel,
We have tried to contact you to no avail, was calling you back to provide you with feedback regarding your about your monthly data no being loaded. We just received communication from the Internet team stating that your monthly data is successfully loaded, the reason for the delay is cause we had system updates from our side hence you did not receive your data on time,.
We apologize for the delay and inconvenience caused in this regard.
Kind regards,
DStv: Hello Peter Team
We have tried to contact you to no avail, was calling you back to provide you with feedback regarding your about your monthly data no being loaded. We just received communication from the Internet team stating that your monthly data is successfully loaded, the reason for the delay is cause we had system updates from our side hence you did not receive your data on time,.
We apologize for the delay and inconvenience caused in this regard.
Kind regards,
DStv: Hello Peter Team
Best regards,