DSTV Internet made me feel less of a human

I used their WhatsApp number to apply for their internet and the chatbot said I'll receive a call from an agent to further the application process. I got no response in over two weeks! I ended up being the one calling them. After 3 days of calling and lodging complains, I finally got a hold of an agent and we started with the process. I gave them my location coordinates, they found that internet will be available. To finalize the application they wanted an address to deliver the router and I told him to use the coordinates to deliver the router and he said it won't be possible, I asked that they deliver at the nearest complex around me, he still refused, I then asked that I'll go to their nearest branch to collect it, he still said no. I'm suffering because I live in a rural area that doesn't have street names? After all the stress I've went through trying to get a hold of them for weeks, when I finally do, they tell me that I can't get a router because my area doesn't have a street name? But they found my exact coordinates? Make it make sense please! I even tried to meet them halfway but still, nothing feasible came out of it. It's like they don't care whether they lose you as a customer. They don't even try to find alternatives to assist you. I am still angry about this issue. It made me feel less like a human just because I stay in a rural area. Next time they must just tell us that their routers are available for people with street names so that we don't even bother them. I'm so disappointed.