Dstv internet lack of service

I signed up for internet with Dstv and have handed all Rica requirements to the courier. I have been trying since yesterday to get my device working and I just can’t get through on their number***). I keep resorting to the online app chat and I am just not getting joy there either as I am still not able to use the device. Could Dstv please cancel and collect the device as I am gatvol with their lack of problem solving. I don’t see how one can run an organisation that’s never available to clients and cannot assist a client, yet very eager to bill them.