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Vuyolwethu H

1 reviews | Active since May 2017

26 Nov 2025, 10:10

Dstv Internet Issue

Reference Number: *** I am extremely dissatisfied with the ongoing issues relating to my DStv Internet account. There appears to be a serious disconnect between payments and the allocation of my DStv Internet data. This is now the second month in a row that I have experienced disconnection after making payment, only to be told each time that the matter has been “escalated.” This month, I was even double-billed. The payment link attempted to force me to pay twice, and I had to use internet banking instead. After paying, I called to request reconnection, but I was given the runaround despite the fact that the issue was not caused by me. Last month, I spent hundreds of rands buying my own mobile data just so I could work. It is happening again, and I am extremely frustrated. DStv Internet is failing me repeatedly, and at this point it feels either intentional or a sign of serious system failures. The turnaround time after payments is unacceptable. I need my connection restored immediately.

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Vuyolwethu H's update26 Nov 2025, 10:29
Reviewer Update
I am extremely disappointed with the way my account has been handled. I have now been accused of not paying for August and September, despite having made recent payments with no issues ever raised until now. My service was disconnected after I paid, and I’m now being told it’s my responsibility to produce proof from two months ago — even though your system has always allocated data automatically and sends payment links to our household.When I contacted Customer Care, Likhona informed me that she would not be investigating my concern. Instead, I was told the issue is my fault simply because I cannot currently access the older proof of payment from the person in my household who normally pays. Her approach was dismissive, unhelpful, and showed no willingness to properly investigate what seems to be a clear system or account error on your side.Last month I also had issues with DStv Internet where my data wasn’t allocated on time, and nothing was said about “missed payments” then. Yet now I am left without service again and forced to spend extra money on mobile data while waiting for answers.The attitude and lack of accountability I received from Likhona were incredibly disappointing. I have been a loyal customer for a long time, and it is shocking how stressful and expensive these last two months have become because of issues that originated from your side.I am requesting:
  • Immediate reconnection while this matter is investigated, and
Accountability for the poor customer service and the incorrect accusations made.

This situation is unacceptable.